If you ever encounter a problem with your site and are incapable of tackling it, ask the hosting company’s client care staff to help you get the site back online. A swift resolution would be the most favorable scenario, but many hosting companies reply within twenty four hours or even more, particularly if you’re working with a hosting reseller. Even if the problem can be resolved without much difficulty, your site may not work satisfactorily or it may not be reachable at all for a longer period, so you may lose potential clients as it is pretty unlikely that anyone would ever revisit a broken website. That said, you should make certain not only that you can get in touch with your hosting provider, but also that they can reply and help you in a timely manner. If a web application update does not go smoothly or you erase something incidentally, for example, the site must be fixed swiftly in order to prevent prolonged unavailability.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting packages come bundled with a one-hour response guarantee, which goes to say that no matter what enquiry or issue you may have, we’ll always be there to assist you. As it is, it rarely takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our client support team representatives are available 24x7, even on weekends and official holidays, which implies that you’ll receive quick assistance at any time. We know just how precious time can be, so by the time we answer your trouble ticket or email, we will have explored the matter and, if we haven’t resolved it, we will supply you with more details on what you need to do on your end, when the case necessitates it. With our support services, you can be sure that there will be somebody to assist you immediately, irrespective of what time it is.