There are different ways in which you can contact the hosting company whose services you are using, but the one that you’ll always find no matter which company you select is a support ticket system. It is the least complicated channel of correspondence for different reasons. If no client care team member is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. Moreover, you can copy/paste extensive pieces of information without worrying about typos, and in case a certain problem requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in the very same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your hosting company is that they’re typically separate from the web hosting platform, so if you have to provide information or to adhere to instructions, you’ll have to use at least two different admin interfaces and this number could increase in case you would like to administer a handful of domain names. Additionally, lots of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a reply.